Cancellation and Refund Policy
At Mercsons Technology LLP, we value your business and aim to provide high-quality digital products that meet and exceed your expectations. We understand, however, that there may be instances where you may want to cancel an order or request a refund. The following outlines our policy in such scenarios.
1. Cancellation Policy
Once an order is placed for a digital product, it generally cannot be canceled. This is because digital products are typically available for download immediately after the purchase. If you encounter any issues with your order, don't hesitate to contact our customer service team at info@mercsonstechnology.com.
2. Refund Policy
Due to the nature of digital goods, we generally do not issue refunds once the product is sent or the download link is provided. As a customer, you are responsible for understanding this upon purchasing any digital item at our site.
However, we realize that exceptional circumstances can occur regarding the character of the product we supply. Therefore, we do honor refund requests for the following reasons:
Non-delivery of the product: Due to an issue with email service or a technical glitch on our side, you do not receive a delivery email. In this case, we recommend contacting us for assistance. Claims for non-delivery must be submitted to our customer service department within 7 days from the order placing date.
Major defects: Although all our products are thoroughly tested before release, unexpected errors may occur. Such issues must be reported directly to us. We reserve the right to rectify the error or defect within 48 hours. We'll issue a full refund if we fail to correct it within that period.
Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples (in the form of video overviews, demo links, product samples, screen shots) of each type of product offered before making a purchase.
3. Contacting Us
If you wish to make a refund request based on the acceptable conditions mentioned above, please email info@mercsonstechnology.com with the subject line "Refund Request" and include a detailed explanation of your reason for the request. Our team will get back to you as soon as possible.
4. Changes to the Cancellation and Refund Policy
We reserve the right to revise our policies anytime, so please review them frequently. We will post an updated policy on our website if we implement changes.